L'INTERVALLE will ship the products ordered to the address indicated in the order confirmation. L'INTERVALLE is not responsible for incorrectly input information. Please be sure to confirm that the address is correct and all information is included prior to confirming the order. This includes details such as apartment numbers, P.O boxes, and street numbers.

Due to a high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. Because of this, once an order has been finalized, we cannot guarantee any modifications can be made. You are more than welcome to return your order in accordance with our exchange and return policy once it has been delivered.

Due to a high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. Because of this, once an order has been finalized, we cannot guarantee a cancellation can be completed. You are more than welcome to return your order in accordance with our exchange and return policy once it has been delivered.

Due to a high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. Because of this, once an order has been finalized, we cannot guarantee any modifications can be made. You are more than welcome to return your order in accordance with our exchange and return policy once it has been delivered.

All orders made from within Canada will be shipped with Canada Post. All orders made from the U.S or International locations will be shipped with DHL Express.

Please consult the following table to determine the shipping and return rate for your designated location:

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at checkout for full transparency before you order.

Confirmation emails are sent automatically upon purchase. Emails containing tracking information are only sent one an order has been processed and shipped. The tracking number may take up to 24 hours to update upon receiving it. Please verify spam/junk folders.

Please note, it may be possible that products are sent in multiple shipments, based on our inventory availability. Each tracking number will be sent to you via email once it has shipped.

Parcels may have been left in a location that the courier deemed as safe, which can include, but is not limited to:

• A community mailbox
• With a building concierge
• Local post office
• Behind or around outdoor furniture
• Around the home

If the parcel still cannot be located, please reach out to our customer service team at [email protected] so we can look into the situation further for you.

A parcel is returned to sender if there is insufficient address information, or if the courier has made multiple attempts to deliver the package and was ultimately unsuccessful. Our customer service team will reach out to you once the item has reached our warehouse.

If within 30 days we have not received a response, we will assume the customer does not want the order re-shipped and we will issue a gift card.

If you believe your package is lost in transit, please contact our customer service team at [email protected] as soon as possible.

Please allow 2-4 business days for the order to process. Once the order is ready for pick up, you will receive an email with detailed instructions on how to pick up your order.

All clients picking up online orders must come prepared with their confirmation email and a valid photo ID. The ID must match the name that the order was placed under.

For any additional inquiries, please do not hesitate to reach out to our customer service at [email protected]. Our team will be happy to assist you.

Should your request be time sensitive, please include the specific query in the subject line.

Please note that our customer service team is available Monday to Friday 9am-5pm EST, and a response may take up to 3-5 business days