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Returns and Exchange Policy

 

IN STORE PURCHASES

Purchases made in store, can be returned or exchanged in store only.

Our exchange and refund policy is applicable for purchases that meet the following criteria:

  • Must be within 10 days of date of in-store purchase
  • Merchandise must be unworn and intact
  • Merchandise must be in original packaging
  • Customer must provide original receipt

Please be sure to check the fit and comfort of your purchase before wearing.

At L'Intervalle, we appreciate and value our customers. If you are unsatisfied with a purchase, we offer refunds on all full priced items only. Your refund will be credited back to your original tender.

Sale, promotional and discounted items are final sale.

No refunds or gift cards will be issued for sale, promotional and discounted items.

All handbags purchased in stores are final sale. No refund or gift card can be issued.

ONLINE PURCHASES

 

Online purchases are eligible for return either in store or by mail.

Our exchange and returns policy is applicable for online purchases that meet the following criteria:

  • Must be within 10 days of shipping confirmation date
  • Merchandise must be unworn and intact.
  • Merchandise must be in original packaging.
  • Customer must provide original receipt.

BY MAIL

To return by mail, please follow the instructions that can be accessed at the following link:

https://returns.lintervalleshoes.com/

REGULAR PRICE ITEMS

At L'Intervalle, we appreciate and value our customers. If you are unsatisfied with a purchase, we offer refunds on all full priced items only. The refund will be returned on the original tender within 2-5 business days.

 Customer must provide the delivery confirmation received via email within 10 days following the date of the shipment confirmation.

Once the return has arrived at our returns department, please allow 2-5 business days for the refund to be processed.

Please allow up to 10 business days for the refund to appear in your account.

SALE/PROMOTIONAL ITEMS

Sale, promotional and discounted items are non-refundable.

We will issue an electronic gift card for the value of the item returned. We do not process exchanges at our head office.

Please note there is a fee of $9 to return your item back by mail. We will deduct this amount from the total amount of the item.

Regular price returns can have this fee waived if they opt for a gift card instead of a refund to the original tender.

IN STORE 

Online orders can be returned in store within 10 days of shipping confirmation date.

REGULAR PRICE

At L'Intervalle, we appreciate and value our customers. If you are unsatisfied with a purchase, we offer refunds on all full priced items only. The refund will be returned on the original tender within 2-5 business days.

Customer must provide the delivery confirmation received via email within 10 days following the date of the shipment confirmation.

SALE/PROMOTIONAL ITEMS

Sale, promotional and discounted items are non-refundable.

We will happily exchange the size for you in store! Please note that no gift card or credits will be issued in store.

HANDBAGS

Handbags bought online are eligible for an electronic gift card only. 

To begin your return, please access the following link:

https://returns.lintervalleshoes.com/

Please note, international and US returns must contact our customer service at info@lintervalle.ca. Please note that we do not cover the shipping fees for US and international returns.

For any assistance please contact our customer service at info@lintervalle.ca

DEFECTS POLICY

We guarantee all products against manufacturing defects up to 30 days after the day of purchase upon validation.

 

PRICE ADJUSTMENT POLICY

Price adjustments may be applied on full-priced unworn merchandise in it's original packaging and with a valid receipt within 10 days of the purchase.

All adjustments will be credited back to your original tender.

Not applicable on sale, promotional or discounted items.

Please note, shipping charges are non-refundable.

Availability