BLACK FRIDAY AND CYBER MONDAY POLICY

We will not be processing in-store and online returns and exchanges from November 29 to December 2, 2024.

HOLIDAY GIFT POLICY

We will gladly accept back any holiday gift purchases made as of December 2, 2024, until January 5, 2024. Holiday gifts, purchased at regular price, on promotion or on sale, can be exchanged for an item of equal or greater value. Please note no price adjustment will be offered.

In order to be accepted back, the item must remain unworn, in perfect condition, and in its original box. If the item's condition does not respect these stipulations, it will not be accepted back.

We will not be processing in-store returns or exchanges on December 26th, 2024.

ONLINE PURCHASES

Online purchases can be returned online or at one of our stores.

In order to be accepted back, items must be unworn, in perfect condition and in their original boxes.

Any items that do not meet these conditions will be rejected and will be sent back to you.

Please note that any return shipping or necessary labels will be at the customer's expense

RETURN BY MAIL

CANADA
Regular priced items can be returned to our facilities for a refund to your original method of payment, or a size exchange.

All sale, discounted, or promotional items will be issued a virtual gift card in return. We do not offer exchanges for sale, discounted or promotional items.

All handbags are non-refundable to your original method of payment.

Handbags bought online can be exchanged for a virtual gift card.

You have 10 days from the date of delivery to register your return using the following link: https://lintervalleshoes.com/a/LintervalleReturns

Please note that we do not cover costs to have items shipped back to us.

Therefore, there is a $12.00 fee to return your item by mail. This amount will be deducted from the total amount of the item (applicable to Canadian customers only).

Items being sent back must be unworn, in perfect condition and in their original box. 

Any items that do not meet these conditions will be sent back at your expense.

U.S./ INTERNATIONAL

Regular priced items can be returned to our facilities for a refund to your original method of payment.

All sale, discounted, or promotional items will be issued a virtual gift card in return.

All handbags are non-refundable to your original method of payment.

Handbags bought online can be exchanged for a virtual gift card.

You have 10 days from the date of delivery to register your return using the following link:  https://web.global-e.com/Returns/Portal/gsB8A

Please note that we do not cover costs to have items shipped back to us.

To cover the cost of the label, a fee will be deducted from the total amount being issued back to you. Please refer to our Shipping and Returns Rate table for such costs, dependant on your location.

Items being sent back must be unworn, in perfect condition and in their original box. 

Any items that do not meet these conditions will be sent back at your expense.

RETURN IN STORE

Items purchased online can also be returned or exchanged in-store.

Regular priced items can be returned in store for a refund to your original method of payment.

Sale, discount or promotional items can be exchanged for another item of equal or greater value.

You have 10 days from the date of delivery to visit a store to bring your item back.

All items being brought back in store must be unworn, in perfect condition and in its original box.

Items that do not meet these conditions will be refused.

Please note that an exchanged item in store is final sale.

IN STORE PURCHASES

All in-store purchases or transactions must be returned or transacted in-store.

You have 10 days from the date of in-store purchase to return or exchange an item.

Regular priced items purchased in store can be returned for a refund to your original method of payment or exchanged for another item of equal or greater value.

All sale, discounted, and promotional items are non-refundable but can be exchanged for another item of equal or greater value.

All handbags are non-refundable to your original method of payment.

Handbags purchased in-store can be exchanged for another item of equal or greater value.

All customers must present their original receipt in order to proceed with their desired transaction.

All items being brought back in store must be unworn, in perfect condition and in its original box.

Items that do not meet these conditions will be refused.

Please note that we do not issue store credits for in-store purchases.

HANDBAGS

All handbags are non-refundable to your original method of payment.

Handbags bought online can be exchanged for a virtual gift card.

Handbags purchased in-store can be exchanged for another item of equal or greater value.

L'INTERVALLE OUTLET

Any items purchased on L’Intervalle Outlet are final sale, and are not eligible for refund, exchange or reimbursement. We reserve the right to refund your purchase  should an item be sold out, on your original method of payment.

DEFECTS POLICY

We guarantee all products against manufacturing defects up to 30 days after the day of purchase upon validation. Please email your receipt and images of the product in question at [email protected]

PRICE ADJUSTMENT POLICY

Price adjustments may be applied on full-priced unworn merchandise in its original packaging and with a valid receipt within 10 days of the purchase.

All adjustments will be credited back to your original method of payment.

This does not apply to items on sale, promotional or discounted items.
Please note, shipping charges are non-refundable.