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FREE SHIPPING OVER 200$* Only for Canada
FREE SHIPPING OVER 200$* Within Canada

EXCHANGE AND RETURN POLICY


Exchange and Return Policy

At L'Intervalle, we appreciate and value our customers. If you are unsatisfied with a purchase, we offer refunds on all full priced items. In the event of an unwanted item that is on sale, we will happily exchange them, but no refunds will be granted.

All handbags purchased in-store are final sale. If a handbag is purchased online, it is exchangeable but non-refundable.

No refunds on sale/promotional items. *including any discount codes*

Our exchange and refund policy is applicable for purchases that meet the following criteria:

  • Must be within 14 days of delivery date or date of purchase for in-store purchases
  • Merchandise must be unworn and in-tact
  • Merchandise must be in original packaging

Canada

Returns and exchanges can be processed at any of our store locations. Should you wish to process the return or exchange by mail, please go by the following instructions.

Step 1: Send us an email at info@lintervalle.ca to receive return authorization (RMA) from our team.

Step 2: Fill out the return form that was included in your package, indicating whether you wish to exchange or refund your item(s).

Step 3: Attach the cut-out to the outside of your package clearly indicating your RMA number. Any package received without an RMA number clearly indicated on the outside of the package will not be accepted.

Step 4: Send item(s) to us at the address below:
4345 Boul. Poirier Montreal, QC H4R 2A4, Canada

Please allow 1-3 business days for processing.

For returns, please allow 7-10 business days for the funds to appear in your account.

Please note that while we are happy to exchange or refund unwanted merchandise, the shipping fees are at your expense. However, in the event of an exchange, we cover the shipping fee to have your desired pair sent back to you.

USA

Should you wish to process the return or exchange by mail, please go by the following instructions.

Step 1: Send us an email at info@lintervalle.ca to receive return authorization (RMA) from our team.

Step 2: Fill out the return form that was included in your package, indicating whether you wish to exchange or refund your item(s).

Step 3: Attach the cut-out to the outside of your package clearly indicating your RMA number. Any package received without an RMA number clearly indicated on the outside of the package will not be accepted.

Step 4: Send item(s) to us at the address below:
4345 Boul. Poirier Saint-Laurent, QC H4R 2A4 Canada

Please allow 1-3 business days for processing.

For returns, please allow 7-10 business days for the funds to appear in your account.

Please note that while we are happy to exchange or return unwanted merchandise, the shipping fees are at your expense. However, in the event of an exchange, we cover the shipping fee to have your desired pair sent back to you.


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