Customer Service

SHIPPING & DELIVERIES

L’intervalle will ship the products ordered to the address indicated in the Order Confirmation. Note that all orders processed through www.lintervalleshoes.com will be delivered using FedEx, UPS, DHL or Canada Post shipping services.

Canada Domestic Flat Rate shipping $9.99 - Free shipping on orders over $200.

USA Flat Rate shipping $14.99

The company reserves the right to adjust the shipping price according to their destination.

 

All domestic Canadian orders will be processed within the next business day. Please allow 5-10 business days (excluding national holidays) for your order to be delivered.

Note that we are not responsible for any customs and duties charges.
All international orders will be mailed via USPS, FedEx, UPS or DHL. We do not ship to PO boxes at this time. We reserve the right to adjust the price of shipping based on the shipping address in the Canada and in the US.

Certain restrictions apply.

 

SECURITY & PAYMENT

L’intervalle is please to offer our customers a fully secure shopping environment while using PayPal to process all payment through www.lintervalleshoes.com .


EXCHANGE & RETURN POLICY

Since we want your full satisfaction with every item you purchase at L’intervalle, if for any reason you are not satisfy with your purchase, we will gladly take back any product at regular price within 14 days of receipt following these conditions:

  • All items must not be worn, altered or damaged

  • All items must be in their original packaging

  • You must include the original sales receipt

All regular priced items may be returned for an exchange or refund.  Please consider a processing time before the new item is sent to you.

 

No refunds on sale items purchased online

 

RETURN YOUR PURCHASE BY MAIL

For return/exchange procedures, please adhere to the following:

  1. Send an email to info@lintervalle.ca with your order number and RETURN or EXCHANGE marked in the subject of the email.

  2. A copy of your online receipt must be enclosed.

  3. Then, package the merchandise in its original box and return.

  4.  

L'INTERVALLE SHOES is not responsable for RETURN POSTAGE


Refunds will be issued to your Paypal account within 5-7 business days after purchase has been received an inspected.


RETURN YOUR PURCHASE IN STORE

L’intervalle also offers you to come in one of our location to return or exchange your items purchased online. By doing so all refunds will be made through the same payment method that was used while processing your order online. Please allow 2 business days for processing.

Please contact us at info@lintervalleshoes.com for any questions or inquiries on your order and we will be happy to help!

 

PRE-ORDERS

L'Intervalle offers the option to pre-order styles from our upcoming new collection. Please allow 4 to 6 weeks to receive your order. We will keep you updated on the status of your order at all times.